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My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.
Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.
I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.
We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.
One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. More than 23,000 people visited this page in December 2004 alone.
I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.
I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.
After you finally find it, you call the number and then are put on hold for quite a while as well.And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?The more of us who post it, the more people who will be able to find it.Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.
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Reviewing your order I am troubled as it was a fairly severe technical issue which resulted in your being sent an extra graphics pad.